Job Order Detail

Description

The Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the Standards of Excellence in all areas supervised.

Duties & Responsibilities

1.    Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence, hotel policies and procedures, coaching & training of employees and correcting where needed.
2.    Maintain a professional and high quality service oriented environment at all times.
3.    Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
4.    Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests
and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
5.    Undertake full responsibility for Scheduling and Payroll of the department.
6.    Undertake full responsibility for managing operating expenses and purchasing for the department
7.    Monitor Front Office cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
8. Hold quarterly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
9.    Be aware and able to enforce all fire-life-safety procedures. This position is a member of the hotels emergency response team.
Qualifications Required:
1. Previous Front Office experience in supervisory/management capacity for at least 2 years in a luxury property required.
2. Previous customer service and general computer experience required.
3.Property Management Software experience preferred.