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Sales & Service Coordinator
DUTIES & RESPONSIBILITIES
Ensure a high level of support and customer service to customers
Organizing and maintaining all aspects of order processing for both local and national account customers
Ensure the successful co-ordination of day-to-day operations/warehouse activities
Actively participating in physical inventories and recording results.
Assist in warehouse (receiving, stocking, inventory control), if/when needed
Ensure effective and efficient support of, and administration for, the branch
Assisting in HR and Health & Safety initiatives and administration.
SKILLS, KNOWLEDGE AND EXPERIENCE
Critical
Strong customer service orientation
Maintains a positive and professional demeanour at all times
Exceptional telephone manner and verbal and written communication skills
Strong Initiative
Ability to learn and adapt to computer systems / applications (entering customer orders, inventory, etc.)
Attention to detail and accuracy
Knowledge and use of Microsoft Office - Outlook, Word, Excel
Ability to trouble shoot, identify and resolve issues in a timely manner
Calm under pressure, during problem-solving
Superior organization, multi-tasking and prioritizing skills
Warehouse or related experience
Ability to safely do some heavy lifting (25 to 50 lb batteries) at times
Beneficial
Automotive or Industrial experience
Customer service training
Training in Health and Safety (WHIMIS, TDG, etc.)
Forklift training
Knowledge of common carriers and truck route scheduling
We offer a competitive remuneration package including, full benefits, bonuses and profit share.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Access and process information
- Sell merchandise
- Maintain records and statistics
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
Work Setting
- Private sector
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Handling heavy loads
- Attention to detail
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Presentation software
- General office equipment
- Internet browser
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