Job Order Detail

Description

POSITION SUMMARY

The CSR/Service Coordinator will manage service contracts in the northern half Saskatchewan through the effective scheduling of technicians that will improve productivity, reduce costs, and maximize revenue, while also meeting the highest level of customer expectations. This position will also perform the role of Customer Service Representative for this area working closely with the Sales Manager, Account Manager, Promotions Coordinator and Field Safety Specialists under our role based team selling model.

DUTIES AND RESPONSIBILITIES

-Escalating sales opportunities to Account Manager and/or Field Safety Specialists    
-Manage Branch Inventory, product ordering & the set-up of new products as required
-Closing service or product sales opportunities whenever possible before escalating to the Account Manager as necessary
-Product sourcing, quoting, problem solving, expediting
-Warehouse functions as required (shipping, receiving etc.)                
-Handling inbound customer calls for service, fit testing and other    
-Scheduling all monthly service tech work for the service techs
-Processing and management of all service documentation
-Follow up on and develop service opportunities generated from the field and from customer interactions
-Back order Management on all service requests
-Coordinate and assist with respiratory fit testing as well as processing the related documentation and payments
-Other Duties as may be assigned.                                      
QUALIFICATIONS

-Post secondary education in office administration is ideal
-Fire Services Industry experience or in a like position scheduling technicians is preferred
-3 years general office experience preferably as a customer service representative
-Strong computer skills (excel and word)
-Excellent customer service skills and telephone manner
-Multi-tasking and organizational abilities