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Overview
Glenwood Auto Service requires a detail orientated individual to act as a Service Advisor in a large independent automotive repair center.
Responsibilities
-handling incoming phone calls
-greeting customers in a friendly manner
-assessing customer requirements
-coordinating customers service appointments
-leasing with customers to relay service progress
-coordinating the purchase and logistics of automotive parts, labor, tires, etc.
-operating point of sales equipment
-providing excellent customer service at all times
Requirements
0-6 months experience in an independent automotive repair center/dealership or tire center
***Would consider someone without experience who is positive, outgoing, friendly, and customer service oriented.
Excellent customer service
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
Work Setting
- Business services
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Basic security clearance
- Driver's validity licence check
- Driving record check (abstract)
Own Tools/Equipment
- Cellular phone
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
Work Site Environment
- Noisy
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