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Bike & Ski Head Technician

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Job Order #: 5353489

NOC: 6671
Employer Name:
FGL SPORTS LTD
Posted Date:
05-May-2014
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
GED 12 - General Educational Development
Experience:
1-2 Years
Apply By:
05-Jun-2014
How to Apply?:
This job is no longer taking applications

Application Information

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Thank you.

Employer Name:
FGL SPORTS LTD
Employer Address:
 
UNIT #110
205 QUARRY PARK BLVD SE
CALGARY,AB
CANADA
T2C 3E7
Contact Name:
Kelly Bijl
Contact Email:
kelly.bijl@fglsports.com


Description

BIKE & SKI HEAD TECHNICIAN - FULL TIME - Victoria Square - Regina, SK

In this role, you will be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention and product servicing.

What youll do.
Management / Leadership Skills:

Develop department team through setting expectations, communication, coaching, feedback and ongoing support

Build and manage a daily game plan for the department

Create and execute development plans for full time staff

Maintain a positive work environment for staff

Exhibit all elements of the FGL leadership brand

Customer Service:

Ensure all department team members are able to deliver the Complete Experience consistently

Greet customers, identify their needs, and provide assistance in suggesting suitable service

Be courteous and professional with all customers

Handle all customer complaints in a calm and professional manner

Offer assistance to customers in the Hard Goods department as required

Be familiar with all in-store promotions

Service Shop Operations:

Ensure all documentation (e.g. work orders) are completed accurately, processed and stored, as per the FGL standards

Ensure that tools are safely used in the manner in which they were intended to be used

Ensure proper care and maintenance of all service shop equipment

Participate in scheduled conference calls with the Corporate Service Shop Manager for directional updates

Maintain the service area

Sales Support:

When required, assist sales support team with placing new merchandise on floor

Attend staff meetings, as required

When required, assist department manager/sales support team in sale set up (P.O.P., merchandising) in preparation for ad events

Sales of products and accessories within the Hard Goods department when required

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Continuous learning
Additional Skills
 - Train workers
 - Supervise other workers

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