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Accounting Software Customer Support, Training

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Job Order #: 5349213

NOC: 2282
Employer Name:
Axon Development Corporation
Wage/Salary Info:
TBD
Posted Date:
01-May-2014
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
31-May-2014
How to Apply?:
This job is no longer taking applications

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Employer Name:
Axon Development Corporation
Employer Address:
 
210-15 INNOVATION BLVD
SASKATOON,SK
CANADA
S7N 2X8
Contact Name:
Derek Kuntz
Contact Email:
kuntz@axonsoft.com


Description

Axon Development Corporations software package is
used in the transportation industry throughout
North America. We are looking for outgoing,
professional individuals with accounting knowledge
to join our team in a Customer Support and
Training role.

You will assist our clients over the phone and
internet as they learn to get the most out of
their transportation software that integrates all
of their management, operations, financial and
accounting information in real time.

Responsibilities:
Analyze and understand the customers questions,
suggestions, and any issues within the software;
Assist in the resolution of these questions,
suggestions and issues with the help of fellow
technical support members and programmers in an
accurate and timely manner;
Document, in detail, all information from
telephone and email conversations with customers;
Assist in the implementation of the Axon Software;
Provide software support and training to new and
existing users

Skills and Specifications:
Proficient in accounting functions, including, but
not limited to, bank reconciliations, sales tax
remittances, general ledger accounts and entries,
AR, AP, and payroll processing;
Excellent verbal and written communication skills;
Excellent time management skills;
Strong organizational skills;
Ability to prioritize tasks;
Strong team focus, including the ability to work
and collaborate with others effectively

Educations and Qualifications:
Experience with other accounting packages such as
Quickbooks, Simply Accounting, Accpac is an asset.
Past experience in customer service related
positions would also be considered advantageous.

This is a challenging position that involves a
range of skills and knowledge in software,
computers, transportation, and accounting  but
don't worry if you don't know it all. (None of us
do!) We are looking for individuals with the right
attitude and personality for the job.

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - Internet
 - Applications - desktop
 - Spreadsheet software
 - Office Suites
 - Data analysis
 - Software development
Essential Skills
 - Reading text
 - Oral communication
 - Working with others
 - Problem solving
 - Critical thinking
 - Job task planning and organizing
 - Computer use
 - Continuous learning
 - Significant use of memory
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Provide advice and training to users in response to identified difficulties
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Attention to detail
Security and Safety
 - Criminal record check (abstract)

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