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Cowan Graphics Inc., one of Western Canada's largest screen print and wide format digital print companies with locations in Edmonton, Calgary, Saskatoon, and Toronto, is seeking a dynamic, energetic person to fill the role of Customer Service Representative. This position will have an Inside Sales component as well. Duties include, but are not limited to, receiving telephone requests for price quotations, purchase orders, order changes, and order entry. You will need to achieve and maintain a rapport with our customers and work to give them the best possible service. Utilize a computer to retrieve customer information, follow up on inquiries, work closely with production control regarding deliveries of scheduled shipments, make price quotations, maintain files for active orders, prepare paperwork, and various administrative duties as required. Computer skills should include working knowledge of Excel, Word, Outlook, and Internet. Must have good mathematical skills and be very organized.
Essential Skills
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Access and process information
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Business services
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Business Equipment and Computer Applications
- Database software
- Internet browser
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