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TITLE: HOUSE FRONT DESK CLERK
BUSINESS LOCATION: SUITES 1000, YELLOWHEAD TRAIL
EDMONTON AB T5L 3C2
JOB LOCATION: JUNCTION OF HIGHWAYS 7 & 21 SK S0L
1S0
CONTACT INFORMATION: SUITES 1000, YELLOWHEAD
TRAIL EDMONTON AB T5L 3C2
EMAIL ADDRESS : resumes@novahotels.ca
Essential Skills
- Oral communication
- Working with others
- Decision making
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
Work Setting
- Hotel
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