Responsible for completing hardware installations at our clients locations including: POS (point of sale), desktop, laptop, server & network equipment as well as completing site surveys and other administrative tasks as required. Professional conduct, high quality customer service, excellent communication skills and attention to detail are essential to this position. Hours may vary dependant on project requirements.
Tasks, Duies and Responsibilites
-Follow documentation precisely and report any onsite issues to the appropriate escalation contact in a timely manner.
-Complete required paperwork accurately and send to Soroc Project Management Office upon completion of onsite activities.
-Attention to detail on all aspects of service delivery in order to meet or exceed Customers expectations
-Minimum 2 years experience connecting/supporting POS, desktop, server and network equipment preferably in the financial services environment.
-Exposure to general networking protocols.
-Experience using and installing software and migrating user data
-Must possess hardware/software troubleshooting skills combined with good written and oral communication skills.
-A+ certification mandatory.
-PDI+, MCDST, Network+, Server+, CCNA certifications an asset.
-Experience in providing support on common application software.
-Able to work independently and as part of a team.
-Able to travel to client locations with your own vehicle.
-Able to work, both during regular business hours or after hours as required.
-Access to a computer to receive communications and printer to print documentation
-Attention to details required.
-Excellent customer relation skills mandatory.