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Receptionist sought for full-time position at Lakeview Veterinary Clinic starting late June 2013. We are a small but busy practice servicing the local community and providing healthcare, information and a variety of services to cat and dog owners. Our full-time weekday receptionist works alone and is responsible for extensive client interaction and management of all administration duties. Applicants should therefore have strong interpersonal and communication skills, with a confident ability to go above and beyond to welcome and serve our clients and patients in a warm, patient and positive fashion. He or she would also be responsible for scheduling, maintenance of accurate client and patient information and food sales training on canine and feline nutrition would be provided. Skills in multitasking, prioritising, phone etiquette and the ability to work independently are a must. Experience as a receptionist or qualification as a Veterinary Office Assistant is appreciated but not essential.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Travel expenses not paid by employer
- Public transportation is available
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Private sector
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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