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At RTL-Westcan, we dedicate ourselves to delivering complete, customer-driven transportation solutions. Since 1964, our team of industry professionals has worked to build a reputation for safety, on time delivery and unparalleled customer service. Staying true to this tradition is what keeps RTL-Westcan driving for excellence.
Reporting to the Operations Supervisor, the Driver Liaisons possess a minimum of grade 12 education with related training and/or experience on windows based applications. Transportation experience considered an asset, but strong and professional interpersonal and communication skills a must.
Responsibilities:
Provide instructions and answer questions from drivers
Ensure drivers that are off duty have been contacted to provide trip instructions for next on duty status, in the event driver can not be reached notify planner via white board
Communicate with drivers on any deviations with planned load, and order taker to notify customer, this includes all diversions and completion of necessary paperwork
Confirm times and ensure route points are correct in TMW
Communicate schedule requests to Operations Supervisor and Planners
Ensure that loading and offloading schedules that have been organized by the planners are maintained.
Communicate additional training requirements to appropriate Driver Support staff for drivers that have difficulty with Total Mail via e-mail with screen shot
Westcan offers:
Monthly salary starting at $2,720.00 plus a premium add-on for the night shift
Shift is a rotating 5 on, 5 off, 4 on, 5 off, 5 on, 4 off from 6pm to 6am
Professional development & advancement opportunities, comprehensive benefits package, matching RRSP program and training
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Perform general office duties
Work Setting
- Transportation
Type of service experience
- Trucking
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Basic security clearance
- Drug test
Dispatcher Specific Skills
- Receive requests for emergency assistance or service
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Act as liaison between customers and drivers
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic Mail
- Database software
- Mapping and data visualization software (GIS)
- General office equipment
- Internet browser
- Dispatch management service software
- Monitoring and tracking software
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