Job ID J0213-0623
Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience.
Experience in the Gaming and/or the Hospitality industry.
Experience interacting with the public and providing exceptional customer service.
Experience processing cash, debit or credit card as payment.
Skills and Abilities
Ability to select the appropriate communication methods and tools, depending on the audience and situation.
Ability to provide exceptional hospitality based on First Nations values.
Ability to follow direction and work within established procedures.
Ability to work independently, be reliable, and take personal responsibility for tasks and deadlines.
Ability to work as part of a team, demonstrating respect and consideration for others.
Reporting to the Guest Services Manager and under the supervision of the Guest Services Supervisor, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. Responsibilities include: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.