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Customer Service Representative - call centre

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Job Order #: 5258395

Employer Name:
Access Communications Co-operative Limited
Wage/Salary Info:
$15.48/hour+full benefits
Posted Date:
# of Positions:
Employment Terms:
Full/Part Time
Length of Employment:
1 Full time and 1 Part Time position - Day, evening and weekend shifts. Travel involved.
Grade 12
1-2 Years
Apply By:
How to Apply?:
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Employer Name:
Access Communications Co-operative Limited

Employer Address:
2250 PARK ST

Contact Name:
Victoria Buehler

Contact Phone:

Contact Fax:

Employer Website:


Access Communications Co-operative Limited is the sixth largest cable company in Canada. We are a 100% Saskatchewan community owned non-profit co-operative. We provide services in over 200 Saskatchewan communities and offer digital and high definition cable services, high speed Internet, digital phones and security systems. We are dedicated to customer service, community involvement, and to our employees and volunteers.

The Job:
You love saving the day. You're the friendly voice when customers call with questions about cable, phone, home security, and Internet service. You're a people person. Many claim to be, but you're the real deal.

These part time and full time positions will involve day, evening, and weekend shifts, so open availability is a requirement. Travel is also required between our Estevan and Weyburn office.

The Candidate:
You've had 1 to 2 years customer service experience. Your ability to handle all calls in a friendly and professional manner is key to success. Not only are you great with people, but you're a quick learner when it comes to the technical stuff.

The Company:
Access offers competitive salaries and a benefits package that will knock your socks off, but that's just the beginning. It's the kind of place where you can be proud of what you do. We do good things in the community and everyone who works here is a part of that. We are committed to Employment Equity through the development of a work force that reflects the communities we serve.


Skills and Abilities

Security and Safety
 - Criminal record check (abstract)
 - Bondable
Work Setting
 - Not-for-profit organization
Transportation/Travel Information
 - Valid driver's licence
 - Willing to travel
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Numeracy
 - Reading text
Work Conditions and Physical Capabilities
 - Attention to detail
 - Work under pressure
 - Fast-paced environment
Specific Skills
 - Receive and log complaints
 - Answer inquiries and provide information to customers
 - Arrange for refunds and credits
 - Arrange for billing for services
 - Explain the type and cost of services offered
 - Investigate complaints
 - Receive payments
 - Access and process information
Business Equipment and Computer Applications
 - Internet browser
 - General office equipment
 - Electronic mail
 - Windows


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