This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Access Communications Co-operative Limited is the sixth largest cable company in Canada. We are a 100% Saskatchewan community owned non-profit co-operative. We provide services in over 200 Saskatchewan communities and offer digital and high definition cable services, high speed Internet, digital phones and security systems. We are dedicated to customer service, community involvement, and to our employees and volunteers.
The Job:
You love saving the day. You're the friendly voice when customers call with questions about cable, phone, home security, and Internet service. You're a people person. Many claim to be, but you're the real deal.
These part time and full time positions will involve day, evening, and weekend shifts, so open availability is a requirement. Travel is also required between our Estevan and Weyburn office.
The Candidate:
You've had 1 to 2 years customer service experience. Your ability to handle all calls in a friendly and professional manner is key to success. Not only are you great with people, but you're a quick learner when it comes to the technical stuff.
The Company:
Access offers competitive salaries and a benefits package that will knock your socks off, but that's just the beginning. It's the kind of place where you can be proud of what you do. We do good things in the community and everyone who works here is a part of that. We are committed to Employment Equity through the development of a work force that reflects the communities we serve.
Essential Skills
- Reading text
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
Specific Skills
- Access and process information
- Receive payments
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Setting
- Not-for-profit organization
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Electronic mail
- General office equipment
- Internet browser
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Customer Service Representative - call centre)
