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Register arriving guests and assign rooms.
Process group arrivals and departures.
Take, cancel and change room reservations.
Process telephone calls.
Provide information on hotel facilities and
services.
Morning shifts begin at 7am
Afternoon shifts begin at 2-3pm
Korean as a second language is an asset
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Specific Skills
- Take, cancel and change room reservations
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Motel
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- General office equipment
- Internet browser
- Basic computer skills (will train)
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