Description
Register arriving guests and assign rooms.
Process group arrivals and departures.
Take, cancel and change room reservations.
Process telephone calls.
Provide information on hotel facilities and
services.
Morning shifts begin at 7am
Afternoon shifts begin at 2-3pm
Korean as a second language is an asset
Skills and Abilities
Work Setting
- Motel
Essential Skills
- Continuous learning
- Computer use
- Finding information
- Job task planning and organizing
- Critical thinking
- Decision making
- Problem solving
- Working with others
- Oral communication
- Writing
- Numeracy
- Document use
- Reading text
Specific Skills
- Follow emergency and safety procedures
- Provide information about services available in the community
- Provide general information about points of interest in the area
- Clerical duties (i.e. faxing, filing, photocopying)
- Keyboarding
- Customer service oriented
- Work with minimal supervision
- Arrange services required for guests with special needs
- Balance cash and complete balance sheets, cash reports and related forms
- Investigate and resolve complaints and claims
- Perform light housekeeping and cleaning
- Process wake-up calls
- Process telephone calls
- Process guests' departures, calculate charges and receive payments
- Process group arrivals and departures
- Provide information on hotel facilities and services
- Register arriving guests and assign rooms
- Secure guests' valuables
- Take, cancel and change room reservations
Business Equipment and Computer Applications
- Basic computer skills (will train)
- Internet browser
- General office equipment
- Multi-line switchboard
- Spreadsheet software
- Word processing software
%20Front Desk){kind=logo}
