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Technical Support Representative

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Job Order #: 5257839

Employer Name:
Access Communications Co-operative Limited
Wage/Salary Info:
$16.75/ hour + Full Benefits
Posted Date:
# of Positions:
Employment Terms:
Part Time
Technical/Applied Science Certificate
1-2 Years
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How to Apply?:
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Employer Name:
Access Communications Co-operative Limited

Employer Address:
2250 PARK ST

Contact Name:
Victoria Buehler

Contact Phone:

Contact Fax:

Employer Website:


Access Communications Co-operative Limited is the sixth largest cable company in Canada. We are a 100% Saskatchewan community owned non-profit co-operative. We provide services in over 200 Saskatchewan communities and offer digital and high definition cable services, high speed Internet, digital phones and security systems.

The Job
You'll experience technical difficulties but you'll handle them and any other customer inquiries with ease. You'll arrange cable, Internet, phone and home security services and troubleshoot any glitches. You'll have your Techie thinking cap on when approached with difficult or unusual questions. Also, don't forget to look sharp, as you'll be resolving customer issues in person and over the phone.

Candidate Qualifications
You're a multi-tasking machine. Your Electronics Certificate or 1 year of related experience has fine-tuned your operating knowledge of digital boxes, PVRS and cable, phone and home security equipment. You have more ability to interface CATV operations to other electronic mediums in your little finger, than most have in their entire body. Plus you need excellent organizational,communication, and interpersonal skills. Did we mention you must work well under pressure?

These part time positions include day, evening and weekend shifts, and a 20 - 25 hour work week at a minimum.

Company Benefits
Access offers competitive salaries and a benefits package that will knock your socks off, but that's just the beginning. It's the kind of place where you can be proud of what you do. We do good things in the community and everyone who works here is a part of that. We are committed to Employment Equity through the development of a work force that reflects the communities we serve.


Skills and Abilities

Work Setting
 - Telecommunications industry
Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Numeracy
 - Document use
 - Reading text
Work Conditions and Physical Capabilities
 - Sitting
 - Attention to detail
 - Repetitive tasks
 - Fast-paced environment
Specific Skills
 - Provide advice and training to users in response to identified difficulties


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