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Access Communications Co-operative Limited is the sixth largest cable company in Canada. We are a 100% Saskatchewan community owned non-profit co-operative. We provide services in over 200 Saskatchewan communities and offer digital and high definition cable services, high speed Internet, digital phones and security systems.
The Job
You are miles ahead of the rest on the information superhighway. You'll need to be as you're responsible for all things Internet for our Access customers. Whether you're involved in Internet set up and support, or monitoring and troubleshooting for cable and telephone services, you're a driving force in providing excellent customer service.
These part time positions will average 20 -25 hours per week at a minimum.
The Candidate
Computers are your thing. You have completed a two-year technical degree in computer related studies and know your way around microcomputers, networking, Internet related operating systems, browsers and TCP/IP, DNS routing and functions. A+ and Microsoft Certification are also a nice touch. You should also have 1-2 years customer service experience and excellent interpersonal skills.
The Company
Access offers competitive salaries and a benefits package that will knock your socks off, but that's just the beginning. It's the kind of place where you can be proud of what you do. We do good things in the community and everyone who works here is a part of that. We are committed to Employment Equity through the development of a work force that reflects the communities we serve.
Computer and Technology Knowledge
- Internet
- Hardware
- Networking software
- Networking hardware
- Applications - desktop
- Electronic mailing software
Essential Skills
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Internet Service Provider (ISP)
Work Conditions and Physical Capabilities
- Fast-paced environment
- Sitting
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