SUMMARY: Responsible for overseeing direction of a variety of aircraft ground handling services including, but not limited to narrow body ramp, baggage and cabin cleaning services, GSE maintenance, and customer service functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
Understands contract requirements and customer expectations.
Supervises the use of people and equipment to efficiently complete the tasks as directed and within established company standards.
Maintains compliance with company policies and procedures by assuring that established procedures are followed through on, at all times, to ensure a safe and efficient work environment for our customers and their planes, as well as our employees.
Interprets and communicates to employees items that are in question in the manuals and/or company policy.
Monitors and/or conducts required training of personnel.
Provides employee counseling and discipline as needed.
Ensures the security of all company funds, supplies and equipment.
Maintains working relationship with customers and provides prompt response to service requests.
Assures that all GSE maintenance procedures are done on each shift.