Description
Reporting to the Business Technology (BT) Site Lead in Regina, the incumbent will provide technical support and services for Postmedia BT primarily from The Saskatoon StarPhoenix offices.
Responsibilities include:
Analyze, diagnose and solve problems and escalate more complex issues for resolution;
Install and support desktop, server and network hardware and software;
Ensure security procedures are implemented and enforced;
Provide timely and customer service focused technical assistance for end-user support issues;
Provide basic training and guidance to users;
Process issues using a problem management database/Service desk system using ITIL best practices including problem logging, problem recognition, research, isolation, resolution and follow-up steps;
Maintain existing documentation according to defined standards and develop new procedures and documentation as required;
Recommend solutions and alternatives for related hardware and software purchases and usage;
Maintain IT related assets inventory;
Handle traditional IT operations related functions.
Qualifications include:
Preferably have Microsoft and/or Apple certifications that relate to the above responsibilities;
A computer science degree. A combination of technical school and experience will be considered;
In depth knowledge of Windows 2003/2008/XP/Windows7 and/or Apple OS 10.3x - 10.8x client and server;
Excellent knowledge using all Microsoft Office applications;
Knowledge of Adobe InDesign and Adobe InCopy an asset;
Excellent analytical skills, able to suggest alternatives for problem solving and to effectively question users to resolve problems;
Must be able to work rotating shifts (days, nights and week-ends) and be available to meet response time requirements when on call.
Skills and Abilities
Work Setting
- Computer systems unit
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