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System Support Technician

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Job Order #: 5255667

Employer Name:
The StarPhoenix
Posted Date:
# of Positions:
Employment Terms:
Full Time
Technical/Applied Science Diploma
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Employer Name:
The StarPhoenix

Employer Address:
204 5TH AVE N

Contact Email:


Reporting to the Business Technology (BT) Site Lead in Regina, the incumbent will provide technical support and services for Postmedia BT primarily from The Saskatoon StarPhoenix offices.

Responsibilities include:
    Analyze, diagnose and solve problems and escalate more complex issues for resolution;
    Install and support desktop, server and network hardware and software;
    Ensure security procedures are implemented and enforced;
    Provide timely and customer service focused technical assistance for end-user support issues;
    Provide basic training and guidance to users;
    Process issues using a problem management database/Service desk system using ITIL best practices including problem logging, problem recognition, research, isolation, resolution and follow-up steps;
    Maintain existing documentation according to defined standards and develop new procedures and documentation as required;
    Recommend solutions and alternatives for related hardware and software purchases and usage;
    Maintain IT related assets inventory;
    Handle traditional IT operations related functions.

Qualifications include:
    Preferably have Microsoft and/or Apple certifications that relate to the above responsibilities;
    A computer science degree.  A combination of technical school and experience will be considered;
      In depth knowledge of Windows 2003/2008/XP/Windows7 and/or Apple OS 10.3x - 10.8x client and server;
    Excellent knowledge using all Microsoft Office applications;
    Knowledge of Adobe InDesign and Adobe InCopy an asset;
    Excellent analytical skills, able to suggest alternatives for problem solving and to effectively question users to resolve problems;
    Must be able to work rotating shifts (days, nights and week-ends) and be available to meet response time requirements when on call.


Skills and Abilities

Work Setting
 - Computer systems unit


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