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System Support Technician

Job Order #: 5255667

Employer Name:
The StarPhoenix
Posted Date:
# of Positions:
Employment Terms:
Full Time
Technical/Applied Science Diploma
Apply By:
How to Apply?:
Interested applicants are encouraged to send their resume and cover letter by February 1st, 2013 to: Human Resources The StarPhoenix, a division of Postmedia Network Inc. 204 5th Avenue North Saskatoon, SK S7K 2P1 We thank all applicants in advance but only those under consideration will be contacted.

Application Information

Employer Name:
The StarPhoenix

Employer Address:
204 5TH AVE N

Contact Email:


Reporting to the Business Technology (BT) Site Lead in Regina, the incumbent will provide technical support and services for Postmedia BT primarily from The Saskatoon StarPhoenix offices.

Responsibilities include:
    Analyze, diagnose and solve problems and escalate more complex issues for resolution;
    Install and support desktop, server and network hardware and software;
    Ensure security procedures are implemented and enforced;
    Provide timely and customer service focused technical assistance for end-user support issues;
    Provide basic training and guidance to users;
    Process issues using a problem management database/Service desk system using ITIL best practices including problem logging, problem recognition, research, isolation, resolution and follow-up steps;
    Maintain existing documentation according to defined standards and develop new procedures and documentation as required;
    Recommend solutions and alternatives for related hardware and software purchases and usage;
    Maintain IT related assets inventory;
    Handle traditional IT operations related functions.

Qualifications include:
    Preferably have Microsoft and/or Apple certifications that relate to the above responsibilities;
    A computer science degree.  A combination of technical school and experience will be considered;
      In depth knowledge of Windows 2003/2008/XP/Windows7 and/or Apple OS 10.3x - 10.8x client and server;
    Excellent knowledge using all Microsoft Office applications;
    Knowledge of Adobe InDesign and Adobe InCopy an asset;
    Excellent analytical skills, able to suggest alternatives for problem solving and to effectively question users to resolve problems;
    Must be able to work rotating shifts (days, nights and week-ends) and be available to meet response time requirements when on call.


Skills and Abilities

Work Setting
 - Computer systems unit


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