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Service Desk Analyst

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Job Order #: 5254653

NOC: 2282
Employer Name:
Leidos Canada Inc
Wage/Salary Info:
Competitive salary plus benefits.
Posted Date:
29-Jan-2013
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Apply By:
04-Feb-2013
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Leidos Canada Inc
Contact Name:
Human Resources
Contact Fax:
306-791-4172
Employer Website:
jobs.saic.com


Description

SAIC Canadas Regina office is looking for a Service Desk Analyst to provide, among other things, first-line support to customers with questions regarding health care & office automation software.  The Service Desk Analyst who enjoys providing quality support to customers will find the ideal opportunity with SAIC Canada.  This role will keep you challenged and engaged as you respond to questions from clients regarding software, account administration, system and network status.  In return for your hard work and results, SAIC Canada offers competitive compensation, benefits and opportunities for professional growth.

SAIC is a FORTUNE 500 scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world in national security, energy and the environment, critical infrastructure, and health.  The company's approximately 41,000 employees serve a diverse customer base including various government departments, agencies and selected commercial markets.  Headquartered in McLean, VA, SAIC had annual revenues of approximately $10.6 billion for its fiscal year ended January 31, 2012.


To view the full job description or to apply for this position please copy and paste this URL into your browser: http://jobs.saic.com/job/Regina-Service-Desk-Analyst-Job-SK/1678849/


Why SAIC?
http://www.saic.com/career/why-saic/

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Internet
 - Applications - desktop
 - Applications - enterprise
 - File management software
 - Office Suites
Essential Skills
 - Reading text
 - Document use
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
 - Consulting firm
 - Help desk
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Attention to detail
 - Sound discrimination
 - Sitting
 - Combination of sitting, standing, walking
 - Bending, crouching, kneeling
Security and Safety
 - Criminal record check (abstract)

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