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All Weather Windows has been named to Canadas 50 Best Managed Companies and 50 Most Engaged Workplaces. We are currently recruiting for a Service Team Lead to join our Regina team.
The Service Team Lead is responsible for scheduling, coordinating and supervising the external work of a team of service technicians. Our service technicians provide warranty and service work in our customers homes, typically working on replacing sealed units & door slabs, adjusting windows & doors, fixing screens, capping, caulking & casing.
The Ideal Candidate will bring a proven track record of customer service, leadership, and direct work experience in a renovations or window replacement role. They will bring excellent organizational & computer skills, the ability to diagnose customer service concerns, and perform service calls as required.
Responsibilities for this position include the following:
Coordinate between customers and Service Technicians to diagnose and schedule service requirements, replacement parts and materials, and schedule work
Supervise a team of Service Technicians, ensuring quality of workmanship and a high quality of customer service
Contact home owners regarding re-booked appointments and missed service calls
Provide Safety information, all memos, and updated AWW Policies to Service Technician team
Primary Qualifications Required:
Knowledge and Experience of window and door installation practices
Proficient computer skills
Strong Problem Solving Skills
Strong interpersonal and communication skills, both verbal and written
Excellent customer service skills and able to maintain a high degree of professionalism
Status of Position:
Hours: Monday Friday, 8AM 4:30PM
Qualified candidates may apply by visiting our careers page at www.allweatherwindows.com/careers
We thank all applicants for their interest; however, only candidates selected for interview will be contacted.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
- Own vehicle
Additional Skills
- Supervise other workers
- Prepare and maintain work materials and supplies
- Professionalism in customer service
- Document and prepare invoices and work orders
Specific Skills
- Service and repair installations
Area Of Specialization
- Windows
Type of Establishment/Work Setting Experience
- Commercial
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
Security and Safety
- Driving record check (abstract)
- Drug test
Own Tools/Equipment
- Steel-toed safety boots
Major Work Area
- Renovation
- Repair
- Installation
- Construction
Weight Handling
- Up to 23 kg (50 lbs)
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