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Service Team Lead

Job Order #: 5253649

Employer Name:
All Weather Windows
Posted Date:
09-Jan-2013
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
6-9 Years
Apply By:
02-Aug-2013
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
All Weather Windows

Contact Email:
awwhr@allweatherwindows.com

Employer Website:
www.allweatherwindows.com


Description

All Weather Windows has been named to Canadas 50 Best Managed Companies and 50 Most Engaged Workplaces. We are currently recruiting for a Service Team Lead to join our Regina team.

The Service Team Lead is responsible for scheduling, coordinating and supervising the external work of a team of service technicians.  Our service technicians provide warranty and service work in our customers homes, typically working on replacing sealed units & door slabs, adjusting windows & doors, fixing screens, capping, caulking & casing.  

The Ideal Candidate will bring a proven track record of customer service, leadership, and direct work experience in a renovations or window replacement role.  They will bring excellent organizational & computer skills, the ability to diagnose customer service concerns, and perform service calls as required.

Responsibilities for this position include the following:

    Coordinate between customers and Service Technicians to diagnose and schedule service requirements, replacement parts and materials, and schedule work
    Supervise a team of Service Technicians, ensuring quality of workmanship and a high quality of customer service
    Contact home owners regarding re-booked appointments and missed service calls
    Provide Safety information, all memos, and updated AWW Policies to Service Technician team

Primary Qualifications Required:

    Knowledge and Experience of window and door installation practices
    Proficient computer skills
    Strong Problem Solving Skills
    Strong interpersonal and communication skills, both verbal and written
    Excellent customer service skills and able to maintain a high degree of professionalism

Status of Position:

    Hours:  Monday  Friday, 8AM  4:30PM

Qualified candidates may apply by visiting our careers page at www.allweatherwindows.com/careers

We thank all applicants for their interest; however, only candidates selected for interview will be contacted.

 

Skills and Abilities

Security and Safety
 - Drug test
 - Driving record check (abstract)
Own Tools/Equipment
 - Steel-toed safety boots
Type of Establishment/Work Setting Experience
 - Commercial
Transportation/Travel Information
 - Own vehicle
 - Own transportation
Weight Handling
 - Up to 23 kg (50 lbs)
Essential Skills
 - Computer use
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Working with others
 - Oral communication
 - Reading text
Work Conditions and Physical Capabilities
 - Attention to detail
 - Fast-paced environment
Additional Skills
 - Document and prepare invoices and work orders
 - Professionalism in customer service
 - Prepare and maintain work materials and supplies
 - Supervise other workers
Specific Skills
 - Service and repair installations
Major Work Area
 - Construction
 - Installation
 - Repair
 - Renovation
Area Of Specialization
 - Windows

 

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