Description
Description:
We are seeking an experienced Call Centre
Representative to assume the position of Team Lead
who would assist in supervising all aspects of a
functioning call centre. Duties would include but
not be limited to:
- Learn and utilize all aspects of the established
Marketing System,
- Contacting prospects from various lead sources
and setting appointments,
- Conducting Virtual Tours to help explain the
benefits of DirectBuy,
- Assisting in the recruiting and training of both
new and existing call centre staff,
Earning potential is based on an hourly wage plus
bonuses.
Potential for advancement is available,
Preference will be given to those with experience
in call centre management.
Skills and Abilities
Work Setting
- Telephone soliciting establishment
Ability to Supervise
- Staff in various areas of responsibility
- 5 - 10 people
Transportation/Travel Information
- Public transportation is not available
- Own transportation
Essential Skills
- Continuous learning
- Computer use
- Critical thinking
- Decision making
- Problem solving
- Working with others
- Oral communication
Work Conditions and Physical Capabilities
- Combination of sitting, standing, walking
- Work under pressure
Additional Skills
- Hire and train or arrange for training of staff
Specific Skills
- Assign sales workers to duties
- Supervise and co-ordinate sales staff and cashiers
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