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The head cashier is responsible for the supervision of a team of cashiers, providing training, monitoring, and assistance with operational issues. The head cashier must have advanced knowledge of the POS and inventory systems in order to successfully provide customer service and support to customers and co-workers. The head cashier also provides back-up relief to the Administrator when necessary performing various office functions.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Additional Skills
- Order merchandise
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Rental agency
Ability to Supervise
- 3 - 4 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Walking
Own Tools/Equipment
- Computer
- Printer
- Internet access
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