The Manager of IT Operations is responsible for the Deskside Services portfolio for Prairie North Health Region. This position reports directly to the Chief Information Officer (CIO). The Manager of IT Operations is responsible for ensuring compliance with all related operational policies and procedures, maintaining physical and virtual computer operations along with VoIP and Digital telephone services by utilizing a combination of internal and external resources. In addition, the Manager of IT Operations is accountable to the CIO for budgeting, administration, and the allocation of resources related to the operations of IT services for all supported organizations.
EDUCATION, EXPERIENCE, SKILLS, & ABILITIES:
Degree or Diploma in computer sciences from a recognized technical institute or an equivalent combination of education and experience.
ITIL certification or experience in ITIL application and certification or demonstrated excellence in IT support.
Education or demonstrated ability in leadership and project management.
5+ years experience in IT support or related discipline and an additional 5+ years experience in managing an IT support team in a corporate environment.
Knowledge and experience in a Health Region IT Support and Services is considered a valuable asset.
Knowledge and experience with networking (WAN/LAN/Wireless).
Knowledge and experience with Microsoft server technologies.
Thorough knowledge of desktop computers, peripherals and software.
Ability to troubleshoot complex hardware and software problems.
Broad knowledge of information technology business practices and principles.
Ability to make quality and timely decisions based on an analysis of technical, financial and strategic factors.