Description
The Job
It's like air traffic control, but without the air. In this part-time position, you'll be responsible for:
-dispatching work to all field staff
-updating online customer information relating to work order activities; and,
-monitoring and adjusting booking times to ensure that we always deliver the first-rate customer service Access is famous for.
The Candidate
First things first: you like to smile. At Access we can teach you everything you need to know but we can't teach you to be nice.
Next, you're a take-charge kind of person who can direct a number of people and activities, all at the same time. Your organizational, communication and interpersonal skills will be required every challenging day. It'd be great if you had some experience working in an environment where it was necessary to direct and motivate your co-workers. And, if you had a working geographical knowledge of the city of Regina and of electronics, you might be a shoe-in. Did we mention you must work well under pressure?
This position will involve day, evening and weekend shifts so open availability is a requirement.
The Company
Access offers competitive salaries and one terrific benefits package, but that's just the beginning. It's the kind of place where you can be proud of what you do. We do good things in the community and everyone who works here is a part of that. We also listen to our employees. We'll put everything in front of you and help you get where you want to go; just how far is up to you.
Skills and Abilities
Security and Safety
- Criminal record check (abstract)
Dispatcher Specific Skills
- Follow-up on issues with work orders
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Dispatch personnel as required by emergency situations
- Dispatch personnel according to schedules and work orders
Essential Skills
- Computer use
- Finding information
- Job task planning and organizing
- Critical thinking
- Decision making
- Problem solving
- Working with others
- Oral communication
- Reading text
Work Conditions and Physical Capabilities
- Attention to detail
- Work under pressure
- Fast-paced environment
Additional Skills
- Monitor personnel workloads and locations
- Maintain work records and logs
Business Equipment and Computer Applications
- Database software
- Electronic Mail
- Spreadsheet software
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