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SCOPE:
Under the direction of the Sports Store Supervisor, provide positive service and sales to all prospective customers in a friendly and timely manner in a clean and organized environment.
KEY RESPONSIBLITIES AND DUTIES:
o Retail Sales & Customer Service, in a friendly ?Guest Support? manner.
o Store and skate shop cleanliness
o Opening and closing store procedures
o Skate sharpening and possible repairs
o Simple equipment repairs & maintenance within the Sport Store.
o Stock must be monitored and all inventory kept clean and the shelves replenished when needed.
o Product receiving
o Maintenance of equipment
o Report to the Sports Store Supervisor all relative information, including but not limited to shift changes, problems, and trends in sales by way of customer requests or problems.
o As a member of the facility team, receive direction and support the facility in areas directed by the Supervisor and / or Manager on Duty.
EDUCATION AND EXPERIENCE:
? Customer service
? Hockey knowledge
? Computer skills
? Cash handling experience
? Retail sales
Essential Skills
- Oral communication
- Working with others
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Work with minimal supervision
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Suggest ways to care for goods
Type Of Experience
- Salesperson/clerk
Work Setting
- Specialty shop
- Sporting goods store
Product Experience/Knowledge
- Sports equipment and clothing
Security and Safety
- Criminal record check (abstract)
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