Job Order Detail

Description

Brandt is seeking a bilingual Systems Analyst  Unified Communications to join our IT/IS team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP (Voice over Internet Protocol) systems. You will collaborate with internal teams and external clients to ensure efficient and reliable communication solutions. The ideal candidate should have a strong background in IT, networking, and VoIP technologies.

Duties & Responsibilities

*VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
*Configuration: Administer and optimize call flow design to deliver top-notch customer experiences.
*Technical Support: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
*Network Integration: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization.
*Quality Assurance: Monitor and maintain the quality and reliability of VoIP services, addressing performance issues and implementing improvements as needed.
*Upgrades and Patches: Keep VoIP systems up-to-date by applying software updates, patches, and security fixes.
*Documentation: Maintain detailed documentation of VoIP system configurations, installations, and troubleshooting procedures.

***Please see full job description on our company website***