Job Order Detail

Description

Interact both in person and virtually with computer users who are having issues in order to identify and record issues.
To find and apply answers, consult technical manuals, user manuals, and other documentation.
Recreate, identify, and fix technical issues that users have faced.
Respond to identified issues by offering users guidance and training.
Respond to recognized issues by offering users assistance with company systems, networks, and the Internet.
Compile, arrange, and preserve a log of issues and solutions so that other technical support analysts can refer to it.
Take part in the process of redesigning software, including applications.
May be in charge of this group's other technical support employees.