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Guest Service Agent

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Job Order #: 6164048

NOC: 64314
Employer Name:
SANDMAN HOTEL GROUP
Posted Date:
01-Oct-2024
Location:
REGINA
 
# of Positions:
3
Employment Terms:
Full Time
Experience:
1-2 Years
Apply By:
30-Oct-2024
How to Apply?:
https://can241.dayforcehcm.com/CandidatePortal/en- US/northlandproperties/Site/SANDMANHOTELGROUP/Posting/View/11319
 

Application Information

Employer Name:
SANDMAN HOTEL GROUP
Contact Name:
Sarah Campbell
Contact Email:
carreers@sandman.ca
Employer Website:
https://www.sandmanhotels.com/careers


Description

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency with Microsoft and Maestro software packages

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room sta

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