Job Order Detail

Description

POSITION SUMMARY
Under the direction of the Director of Residential Programs, the Manager supervises all CS&R staff and is responsible for design and implementation of all programs (including expected outcomes), based on community development theories.  The incumbent is an integral member of the CS&R staff team, supporting the counselors with some of the broader requirements of residents, providing supervision and coaching in all program delivery and acting as Director in that incumbents absence.

POSITION REPORTING:  
Reports to the Director of Residential Programs

DIRECT REPORTS:
Turning Points Program Lead
Youth Counselors Program Leads
Wellness Recovery Program Lead
Crisis Counselors
Any other dedicated programming staff

MAJOR RESPONSIBILITIES:
1.    As a member of the management team, works closely with the Director of Residential Programs to initiate, design and implement new CS&R programs and provide oversight to existing programs;
2.    Supervision of CS&R staff and participation in human resource functions;
3.    Monitors revenue levels and financial position of the department;
4.    Promotes a consistent image and professional presence in the community;
5.    Implements processes to support exemplary customer service.

QUALIFICATIONS:
    Minimum Bachelor of Social Work, or equivalent combination of training and experience;
    Minimum 2 years of Management experience;
    Experience in human resources an asset;
    Experience working in a shelter environment;
    Familiarity and commitment to womens issues;
    Experience leading diverse and dynamic teams in a fast-paced environment;
    Ability to facilitate consensus and manage conflict;
    Strong organizational skills and superior communication skills;
    Familiarity with a unionized work environment is beneficial.