Job Order Detail

Description

Main Duties
Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.
Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.
    The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
Education
    Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline.
Experience
    Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing functions.
Why SIGA?
At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities.
Be a part of a game-changing First Nation organization that gives back!
SIGA is one of the 2024 recipients of the Saskatchewan Top 100 Employers award. We are honored to receive this award and proud to be a game-changing employer!

Apply today!