Job Order Detail

Description

Education:
High School Diploma / GED

Main Duties:
Reporting to the Casino Shift Manager and under the supervision of the Customer Service Specialist, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions.

Responsibilities include: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.