Job Order Detail

Description

Duties & Responsibilities
Receives booking requests via telephone, email, webmail, and fax.
Schedules, cancels, and modifies customer requests to achieve efficient and effective trips Communicate live changes to manifests to drivers using on board technology or two way radio Manages the use of third party transportation providers as required Communicates with customers, drivers, other transit team members, and health care professionals.
Optimize trip schedules to ensure the most efficient use of resources on a day to day basis. Maintains customer files by entering and revising data as required. Provides accurate policy and procedure information as required. Provides emergency coordination in case of an accident or other road incident. Maintains accurate trip information and ensures performance indicators are captured. Assists with the training and orientation of new staff. Performs other related duties as assigned.