Job Order Detail

Description

Join our dynamic team at hbi office plus inc., one of the fastest growing providers of office supplies and solutions. We pride ourselves on delivering exceptional service and high-quality products to our valued customers. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Service Representative to join us in providing outstanding support to our clients.

Location: Regina, SK

Hours: Monday to Friday, 8:00 AM - 5:00 PM

Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person visits.
- Assist customers with product inquiries, orders, and returns in a timely and professional manner.
- Process orders accurately and efficiently, ensuring prompt shipment and delivery.
- Resolve customer issues and concerns with empathy and diplomacy to ensure complete satisfaction.
- Collaborate with internal teams to address customer needs and improve service processes.
- Maintain accurate records of customer interactions and transactions in our CRM system.

Requirements:
- Excellent written and oral communication skills.
- Strong interpersonal skills with the ability to build rapport and trust with customers.
- Quick learner with the ability to adapt to new processes and procedures.
- Detail-oriented with excellent organizational skills.
- Proficiency in Microsoft Office Suite and NetSuite.
- Previous experience in customer service or a related field is preferred but not required.
- High school diploma or equivalent.

Benefits:
- Comprehensive benefits package including health, dental, and vision insurance.
-  Retirement Savings plan with company match.
- Paid time off and holidays.

If you are a dedicated individual with a passion for providing exceptional customer service, we want to hear from you! Join us at hbi office plus inc and be a part of our team committed to exceeding customer expectations every day.