Job Order Detail

Description

Join the SPARK at Weyburn Credit Union (WCU) as the Member Service Rep (MSR) Supervisor and build your career in the best place to live in the Prairies (Macleans Magazine)! WCU is dedicated to making a positive impact in our communities and giving back. We value self-improvement and providing a positive work environment. We are looking for an experienced retail supervisor who has experience managing retail/sales teams, great problem-solving and people skills.

As the MSR Supervisor, your role is to support our bank tellers otherwise known as the Frontline. Under direction of the Member Service Manager, you will be responsible for supervising the daily and fast-evolving activities of the Member Service Reps (MSRs). You will handle scheduling, manage breaks, and ensure the MSRs are meeting their sales and service targets. Your greatest motivation will be the overall success of the team.

The individual we are seeking should be local or within a reasonable commute to Weyburn, SK.

As a team member you will enjoy:
- Above market compensation package including comprehensive employee benefits and a wellness balance.
- Regular social events and discounted employee banking.
- Health & Dental benefits.
- Work/life balance including paid personal time and above-industry vacation accrual.

Your SPARK:
- Post-secondary education. Grade 12 or equivalent may be considered.
- 5+ years of proven experience in a sales or service environment, or an equivalent combination of education and experience.
- Experience managing conflict and supervising dynamic teams.
- Excellent problem-solving and troubleshooting skills.
- High emotional intelligence (EQ) and quick decision-making ability.
- Knowledge of banking or financial services is an asset but not necessary

For more information please visit our careers page at https://www.weyburncu.ca/Careers/