Job Order Detail

Description

The Saskatchewan Liquor and Gaming Authority is seeking an innovative and collaborative individual to join its Strategy and Business Improvement Branch as a permanent full-time Manager, Engagement and Service Excellence.

Reporting to the Director, Strategy and Business Improvement, the Manager, Engagement and Service Excellence is responsible for leading the development, collection, analysis and implementation of SLGAs engagement and service excellence frameworks to allow for evidence-based decision making regarding overall strategy, process improvement, project prioritization, and internal and external engagement. As a champion of change, the Manager, Engagement and Service Excellence provides leadership and expertise to ensure that customer service excellence, employee engagement, and improvement and innovation are embedded into the organizational culture.

(Full job description available by request. Please e-mail hr@slga.com)