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Tasks
- Evaluate communication strategies and programs
- Implement communication strategies and programs
- Produce informational materials to increase awareness of services available
- Supervise staff
- Train staff
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Supervise office and volunteer staff
Supervision
- 5-10 people
- Staff in various areas of responsibility
Area of work experience
- Marketing
- Product development
Area of specialization
- Project management
- Communications
- Digital media
- Technical support
Security and safety
- Credit check
- Criminal record check
- Driver's validity licence check
- Reference required
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
- Willing to travel
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Handling heavy loads
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Walking
Own tools/equipment
- Cellular phone
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Other benefits
- Parking available
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