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Key Chevrolet Cadillac Buick GMC Inc., a member of the Key Auto Group, is currently accepting resumes for the Service Advisor position. We are looking for an organized, customer service-oriented individual whose primary responsibility is to act as a liaison between the customer and Service Technician.
Duties and Responsibilities:
- Ensuring customer satisfaction by listening to the customers needs, communicating repair and maintenance information with associated costs, and providing regular customer updates regarding the status of their repair.
- Preparing work orders that describe the vehicles problem, the potential repairs required, the time it takes to complete the repair and the estimated cost.
- Completing internal, online and outside training as outlined by the Service Manager and required by GM Canada.
- Handling customer complaints and ensuring he/she is satisfied with the service.
- Ensuring proper flow and accurate completion of all repair orders to satisfy warranty, dealership and manufacturer requirements.
- Participating in the Key Auto Group safety program and following all safe work practices and policies.
Requirements and Qualifications:
- Exceptional interpersonal, communication and customer service skills.
- The ability to work well with others in a team-based environment.
- Strong computer and data-entry skills.
- Effective time management and problem solving skills.
- Previous automotive experience is not required but is considered an asset.
- Valid Class 5 Drivers License and a Criminal Record Check are required.
We are pleased to offer excellent group health coverage, Retirement Savings Plan and Deferred Profit-Sharing Plan contributions, competitive pay, annual PPE allowances, a comprehensive Employee Assistance Plan, employee purchase discounts and parts and service discounts.