Job Order Detail

Description

Required Experience:

*    Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or an equivalent combination of education and experience.

Required Skills:

*    Comfortable with a variety of basic software solutions
*    Good communication, time management
*    Demonstrated ability and willingness to learn new tools.
*    Dependable and reliable
*    Familiarity with updating and using a knowledge base.
*    General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to have:

*    Bilingual

Description of duties:

*    Looking for a Technical Analyst to directly resolve customer issues by following best practices.
*    This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
*    This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.