Job Order Detail

Description

Job Description:
Brandt is currently seeking a Truck Technician Support Specialist at our Regina Head office location.
In this position, your primary responsibilities will include providing technical support to Brandt Service Departments located within our Peterbilt truck dealerships. Your mission will be to enhance communication, boost service revenue, and pinpoint training requirements for the Brandt Truck and Trailer division. The ideal candidate will possess a background as a Heavy-Duty Technician, along with expertise in troubleshooting Truck & Trailer. Additionally, they should demonstrate a high proficiency in computer skills and effective communication. The successful candidate will take a proactive approach to repairs and lifecycle planning, harnessing the latest technologies and equipment data to provide recommendations that empower our technicians to carry out Truck & Trailer repairs faster and more efficiently. Ultimately, this role aims to elevate the Peterbilt and Brandt customer experience.
This position presents a valuable opportunity for experienced technicians with a keen interest in technology, as well as individuals with a technology-focused background and a knack for mechanical systems.

Responsibilities:
- Respond to technical assistance requests from Brandt Service Departments, particularly for challenging diagnostic cases.
- Manage and facilitate communication with service departments.
- Identify opportunities for technician training and development.
- Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
- Leverage PACCAR technologies to diagnose and assist Brandt service departments and our customers.
- Generate diagnostic revenue and help reduce the need for multiple service field trips.
***Please see full job description on our company website