Job Order Detail

Description

Job Duties and Responsibilities Include:

Directs the inspections of components and equipment for repair needs if required
Communicates with the Service Writer and/or the equipment owner to get approval of work to be done
Ensures jobs are completed within the allotted time
Directs quality inspections once repairs are completed
Assists Service Manager in scheduling technicians to work orders in order to maximize efficiency and effectiveness
Discusses detailed work orders and work order allocation with the Service Manager/Service Writer on a daily basis
Individually discusses work orders with service technicians with regard to how to proceed if required
Monitors work orders/technicians regularly throughout the day to ensure the work order is proceeding as planned and to provide technical guidance.
Provides direction and / or solutions to service technicians as required. Follows through on technical problems; problem-solves with technicians and customers.
Closely monitors the work of apprentices.
Ensures service technicians are being productive and are meeting time frames/schedules.
Ensures work orders are completed on time, within budget, and in accordance with companys high workmanship standards.
Ensures Service Manager and Service Writer are updated if changes/alterations are required.
Ensures Quality Control checks are completed for each work order:
Ensure work is performed correctly the first time to prevent repeat failure and comebacks.
Maintain a clean and orderly safe shop; make sure all tools and equipment are in a safe and working order, advise Service Management of any safety issues.
Train or arrange for training of workers