Job Order Detail

Description

The Information Technology Support position is an in-scope position that reports to the Systems Administrator. This position is an integral member of the Information Technology team and is focused on organizing and scheduling network and computer services to staff, clients and students. This position will support college hardware, software, network and various equipment throughout the College. The position will provide an integral part of inventory management and support throughout the learning region.

DUTIES & RESPONSIBILITIES
- Troubleshoot, test, repair, monitor and maintain computers, as required, under the director of the Systems Administrator
- Provide technical support, computer training, and advice to staff; assist with orienting new staff
- Provides on demand support and resolves emergency issues by providing support and problem resolution for computer and network related failures or operational deficiencies

EDUCATION
The minimum relevant knowledge or formal training essential to perform the functions of this position is a relevant two-year post-secondary diploma such as computer network technician, computer systems technology or equivalent. Education in office administration paired with experience working with computers and/or in a technology industry may be considered.

EXPERIENCE
The minimum practical related experience required to perform the duties of this position is one year. This experience would typically provide skills such as interpersonal, verbal and written communication skills, time management, accuracy and proficiency in keyboarding, and computer functions and applications. Experience in computer support and maintenance as well as diagnostic troubleshooting and repair may also be considered. Must have the ability to function in a cross-cultural envoronment.

FOR A COMPLETE JOB DESCRIPTION, go to www.carltontrailcollege.com/work-for-us