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SUMMARY:
Support the Director/Store Manager in all aspects of center operations and ensure achievement of revenue projections.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Motivate, train and develop all store associates, focusing on excellent customer service and rapport building.
Maintain a high level of sanitation and orderliness by assisting the Director/Store Manager in creating systems that ensure compliance in the above areas.
Deal with the upkeep of store imaging, impact zones and display areas through active participation.
Become involved with and assist Director/Store Manager in achieving center revenue projections.
Manage the Mailbox rentals and renewals on a monthly basis.
Assist the Director/Store Manager in all areas of inventory control, ordering, stock and vendor relationships.
Ensure that all centers associates maintain a professional, well-groomed appearance at all times.
Pro-actively handle customer complaints and assist customers with problems to resolution.
Accurately perform daily close out procedures, general ledger administration, bank deposits and other accounting functions in accordance with Company policy and procedure.
Efficiently utilize MBE computer systems in support of communication, reporting and other business requirements.
Assist the Director/Store Manager in planning, preparing and conducting meetings, developing incentive programs and other associate related activities.
Assume the Director/Store Manager position in his/her absence.
General housekeeping duties.
Essential Skills
- Document use
- Decision making
- Finding information
- Computer use
Transportation/Travel Information
- Valid driver's licence
Additional Skills
- Prepare work schedules
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 3 - 4 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Combination of sitting, standing, walking
Security and Safety
- Basic security clearance
- Criminal record check (abstract)