Job Order Detail

Description

This classification is currently Under Review. ISM Canada has initiated negotiation with Unifor Local 911 (the Union). The Union will review the proposed Job Title, Qualifications and Rate of Pay at their next General meeting on July 21, 2021.

PLEASE NOTE:

This role has Bilingual language requirements (candidates must be fully bilingual in both English and French).

This role is subject to additional security screening requirements.

Relocation Assistance may be provided for successful candidate(s) who are willing to relocate to Regina, Saskatchewan, for this position.

The Analyst (Quality Assurance) will evaluate process adherence, technical skills and escalation handling for Service Desk calls/tickets to ensure efficiency and increased customer satisfaction.  

Work involves low to moderately complex projects, applications, and assignments. The position may be called upon to plan and schedule projects, and plans own work with concern for related activities. The position may provide technical guidance to staff members.

The position solves problems within framework of technical knowledge and established guidelines. The Analyst (Quality Assurance) understands customer requirements with direction and executes assignments to meet specifications.