Job Order Detail

Description

We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures.
The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility.
Must ensure that all personnel are kept well informed of department objectives and policies.
The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards.
The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.